Support

If you already have a SoliderSound account, you can log in to your SoliderSound account to access your plugins'download files, including installers, presets, manuals, etc.

If you do not have an account yet, you can create an account to download our free plug-ins or purchasing our premium ones.

Our plug-ins are compatible with both Mac and PC/Windows systems. It comes in VST, VST3, AU (AAX coming soon). You can use them with any major DAW software on the market.

Windows 7 and up as 32 / 64-bit VST and VST3 (AAX coming soon) (PT11 and up). Mac OS X 10.11 (OS X El Capitan) and up as 64bit VST, VST3, and AU (AAX coming soon), Intel, and Native M1/2

Of course. The SoliderSound plug-ins are all Apple Silicon Native

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Here you go: solidersound.com/terms-conditions/

Feel free to write us anytime with questions, feedback, product ideas -

or just to say hi: [email protected] or use the contact form below.

Open the installer, and it will place your plugins in the following folders:

macOS

AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/
Other data: ~/Library/Application Support/SoliderSound

Windows

VST: Custom path from installer
VST3: \Program Files\Common Files\VST3\ or \Program files(x86)\Common Files\VST3
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\
Other data: C:\ProgramData\SoliderSound
"Note: this folder is hidden so you need to change your settings to see the hidden files first."

To uninstall the plug-in from your system, remove the following files:

macOS

AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/
Other data: ~/Library/Application Support/SoliderSound

Windows

VST: Custom path from installer
VST3: \Program Files\Common Files\VST3\ or \Program files(x86)\Common Files\VST3
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\
Other data: C:\ProgramData\SoliderSound
"Note: this folder is hidden so you need to change your settings to see the hidden files first."

Sometimes some default unzipper apps might not work well with unzipping our installer files. If that happens to you, we recommend you try a different unzipper app to do it. If you are using Windows, make sure to extract all content of the zip file before opening the installer file.

You can activate our premium plug-ins by purchasing a license from us. You can select the product you'd want to purchase from our header menu, add to cart, and proceed to purchase. After your purchase is successfully done, you will have access to the installer files by logging in to your SoliderSound account. When you install the plug-in, as soon as you sign in to your SoliderSound account using your email and password from the top-right menu in the plug-in, the premium plug-in gets activated for you.

After you purchase a premium license, your SoliderSound account will allow you to use the plug-in with no expiry limits. You just need to sign in to the plug-in using your SoliderSound account credentials to activate it. You can use your premium plug-ins while being offline, however, in order to activate it for the first time, you need to be online to sign in.

Of course. However, the first time you want to activate a premium plug-in on your computer system requires you to have an internet connection for online instant authentication. But once you're signed in, you can also continue using the plug-in while your computer is offline.

Each purchased plug-in can be activated on two computers simultaneously. If you wish to use them on a third computer, you have the option to purchase an additional license, which will increase the limit to four, and so on.

In addition, you have the option to deactivate the plug-in from one of your two computers and activate it on a third device from the "Manage activate machines" window inside the plug-in menu. However, this is not recommended as it would require signing in and signing out of the plug-in each time.

No, as soon as you activate your plug-ins on your computer system, you can continue using them without a requirement for another authentical on any other DAWs on your system.

Sometimes the email we send you after creating a SoliderSound account, or making a purchase from us might end up in your spam/junk folder, so we recommend checking that folder if you don't see it in your main inbox. It may also be in your "Promotions" section if you're using Gmail.

For instance:

You can log in to your SoliderSound account on our website to download the presets for your plugins.

You can purchase a premium SoliderSound plug-in from our plugins page or choosing the product from our website header menu. Click the "Add to Cart" button and proceed to checkout and follow the simple steps to end, and have your lifetime license for the plug-in you pay for.

On the webpage for each of our premium plug-ins, you can see a "Try for Free" button, which takes you to a form that lets you create an account to activate a free trial OR log in to your existing SoliderSound account to have a free trial activated for that particular plug-in.

There are no limitations such as "features not working" or "not being able to export audio" and such in the free trial versions of our premium plug-ins, However, the premium features will no longer work after the 14-day evaluation period is over. After that, you must purchase a license to continue using the plug-in.

We are committed to providing plug-ins that deliver on their promises. That's why, if you don't think our plug-ins have helped you improve your mixes, we provide a 14-day money-back guarantee. If you have a technical problem, we will, of course, help to fix it first since we think you will be better off with our plug-ins than without them.

Users are not allowed to sell their SoliderSound licenses to someone without our written permission.

If you wish to use your SoliderSound plug-in on more than two computers, you have the option to purchase additional licenses for each plug-in. This will allow you to activate your plug-ins on multiple computers simultaneously.

During the cart or checkout process, you can select the desired number of licenses you would like to purchase for each plug-in.

Alternatively, if you have already made a purchase for a plug-in and would like an additional license, you can simply visit our website and repurchase the same plug-in to increase the activation limit. Each purchase enables you to activate the plug-in on two additional computers.

We frequently offer crossgrade and upgrade discounts that you can benefit from after you make a purchase from us. The more plug-ins you purchase, the greater the discounts and offers you will receive